Learning Outcomes

Understanding Conflict

Causes and Outcomes of Conflict

Conflict Management

Lesson Summary

This module, outlines the different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.

The Five Stages of Negotiation

Negotiation Strategies and Avoiding Common Mistakes

Third-Party Negotiations

Ethical and Cross-Cultural Negotiations

Negotiation Tips

In this module, you will learn about the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.

Introduction to Alternative Dispute Resolution (ADR)

Preparing for ADR - Questions, Support, and Roles

Preparing for ADR - Confidentiality, Standards, and Feedback

In this module, you will learn about Alternative Dispute Resolution (ADR), the benefits of using ADR as a conflict resolution method, the ADR process, why ADR should be chosen as a resolution method, how to prepare for an ADR process, what to expect from an ADR process and how confidentiality is maintain during the ADR process.

Negotiation

Mediation

Arbitration

Uncommon Methods of ADR

Public Policy, Legislation, and Alternative Dispute Resolution

In this module, you will learn about the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.

Diploma in Alternative Dispute Resolution - Assessment One

You must score 80% or more to pass this assessment.

How can ADR help Accomplish Rule of Law Objectives? – Part I

How can ADR help Accomplish Rule of Law Objectives? – Part II

How can ADR help Accomplish Rule of Law Objectives? – Part III

How can ADR help Accomplish other Development Objectives?

In this module you will learn about different features of alternative dispute resolution (ADR) including the goals and possible uses of ADR and when to implement ADR programs in the context of rule of law assistance.

The Limitations of ADR

Adequate Political Support

Supportive Cultural Norms

Adequate Human Resources

Financial Resources and Parity in Power of Disputants

In this module you will learn about different ADR limitations and the background conditions that are important to achieve to have a successful ADR program.

What Program Design Considerations Are Important? – Planning and Preparation Part I

What Program Design Considerations Are Important? – Planning and Preparation Part II

What Program Design Considerations Are Important? – Operations and Implementations Part I

What Program Design Considerations Are Important? – Operations and Implementations Part II

In this module you will learn about program design considerations that contribute to the success of ADR. You will learn about the two categories associated with ADR program design considerations: planning and preparation and operations and implementations.

Taxonomy in ADR

Case Studies

In this module you will learn about how different ADR programs are used by designing ADR programs to suit various situations.

Diploma in Alternative Dispute Resolution - Assessment Two

Diploma in Alternative Dispute Resolution - Final Assessment

Gain an in-depth understanding of the procedures of Alternative Dispute Resolution (ADR), with this free online course.

Diploma in Alternative Dispute Resolution

Alison's free online Diploma in Alternative Dispute Resolution (ADR) course provides a comprehensive review of dispute resolution. Alternative Dispute Resolution is the process of settling disputes without litigation. This course will teach you more about more this dispute resolution process, and covers topics such as common causes of conflict, how to overcome conflicts, and the main components of alternative dispute resolution practices.

This course will discuss the different types, various causes, and outcomes of conflicts. You will learn about common conflict-handling styles and how to resolve disagreements effectively. You will study the five stages of negotiation and the process of Alternative Dispute Resolution including its benefits as a conflict resolution method. You will learn how to prepare for an ADR process, what to expect from an ADR process, and how confidentiality is maintained during an ADR process. You will then learn about important features of alternative dispute resolution including the goals and possible uses of ADR. The course will teach you when to implement ADR programs, the different ADR limitations, and the important background conditions that will help achieve a successful ADR program. You will also study the key preparation criteria and implementation criteria which are important when designing an ADR program. More and more people are utilizing Alternative Dispute Resolution procedures such as arbitration, mediation, or negotiation to settle different issues in the area of labor, divorce, and personal injury. Unlike adversarial litigation, ADR procedures are often collaborative and allow the parties to voice out their true opinions. ADR also allows the parties to come up with more creative solutions to settle their disputes. By taking this course, you can get up to speed on this highly important set of procedures.

A Decade of MOOCs: A Review of MOOC Stats and Trends in 2021

Duolingo Acqui-hires Music Gaming Studio NextBeat for $34.5 Million

Coursera’s 2025 Strategy: Focusing on Campus, Scaling Back Degrees

Duolingo’s Restaurant Side Business Tops $1.3M

10 Best Free Rust Courses for 2025: Write Memory-Safe Code

Udemy Earns More, Pays Instructors Less: Class Central Exclusive

Can an AI Teach AI? Learning From an Avatar

How GenAI Costs Sank Duolingo’s Stock 20% (A Non-AI Generated Analysis)

7 Best Low-Code/No-Code Development Courses for Beginners in 2025

7 Best TikTok Marketing Courses for 2025

BloomTech’s Downfall: A Long Time Coming

Black Friday 2024: 50+ Online Learning Deals

Udacity’s 2021: Year in Review

[2025] 150+ Online Courses to Help Your Career

9 Best Quilting Courses for 2026: Turn Fabric Scraps Into Heirlooms

Beginning to Program: Review of CS50 Scratch Course

Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

In this free online course, learn how to implement the HACCP Food Safety System in your catering establishment.

HACCP Food Safety System for Restaurants and Other Catering Services

This free online course on ‘HACCP Food Safety System for Restaurants and other Catering Services’ will teach you a step-by-step approach to implementing the HACCP system, its preliminary steps and principles in your catering business of any size. You will learn how to establish this system along with its procedures and documents to ensure the safety of food items and dishes being prepared and served in your catering establishment.

Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

Learn more about the ISO 45001:2018 OH&SMS standard, its publication, and important terminology used in ISO 45001:2018.

Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

Learn more about leadership and organizational context related to ISO 45001:2018; how to manage risk, its opportunities and support functions; and effective operational controls and emergency responses.

Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

Start this free online course about ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.

ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems

This free online ISO 45001 course will familiarise you with the Principles of Occupational Health and Safety prescribed by the International Organisation for Standardisation (ISO). New standard ISO 45001 was published in March of 2018, this course will teach you why the ISO has chosen to develop the standard, how the standard works, the potential benefits the standard can deliver to businesses, about the PDCA approach, and more.

History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

Reading ISO 9001:2015 is often difficult to understand without having the basic knowledge of concepts discussed in the standard. Some of the basic concepts are Process Approach, PDCA Cycle and Risk based thinking. This module helps you to grasp those concepts which act as a foundation for Quality Management System.

Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

This module explains the existing auditable clauses of the standard along with all their requirements and guidelines. The clauses are explained in simple terms and with simple meaningful sentences. Auditable clauses are from Clause 4 to Clause 10, and it includes Context of Organization, Leadership, Planning, Support, Operation, Evaluation and Improvement.

Organization Knowledge

Internal Auditing

Management Review

Quality Management System is based on some essential elements. Some of these elements were present in ISO 9001:2008, but ISO 9001:2015 has added one more essential element (management of organizational knowledge), while the other two elements (internal audits and management reviews) are already part of the previous version. However, there are some changes in the latest version to these two elements as well.

ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

In this free online ISO 9001 course learn how ISO 9001:2015 offers a framework for organizations to maintain QMS.

ISO 9001:2015 - Quality Management System (QMS)

This free online Quality Management Systems(QMS) course shows organizations how to maintain QMS according to the ISO 9001 standard. The standard was revised in September 2015 to incorporate some vital changes. This course explains all the clauses and changes to the standard and outlines the basic concepts of the standard to new learners. By taking this course, you will gain expertise, which will make you a valuable asset to companies worldwide.

Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

This module on Fundamentals of HIPAA provides comprehensive training on the Health Insurance Portability and Accountability Act of 1996. Participants will learn about HIPAA's Privacy and Security Rules, including key safeguards to protect patient information and ensure compliance. It also offers practical guidance on preventing data breaches.

Fundamentals of HIPAA Law and Its Privacy Rules - Course Assessment

Harness the significance of modern healthcare administrators and privacy officers with this free online course.

Fundamentals of HIPAA Law and Its Privacy Rules

Discover the essentials of HIPAA with our comprehensive free online course. This course will cover the fundamental principles of HIPAA, including patient privacy, security requirements, and compliance strategies, which are perfect for healthcare admins. Gain critical knowledge by enrolling today and empower yourself with the expertise to navigate the complex landscape of HIPAA regulations and ensure the organization adheres to legal standards.

Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

This module explains the existing relevant standards and regulation for medical devices' industry and enlightens the revision of ISO 13485. It also presents some important terminologies with related definitions as defined by ISO 13485; which are arranged in separate groups. It also covers the comparison of ISO 13485 to FDA 21 CFR Part 820. All mandatory documents required by different clauses of the ISO 13485:2016 standard are also enumerated in this module along with its given clause reference.

Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

In this module you will learn the operations of the QMS for a medical devices company. It covers top management requirements and offers ideas to manage resource requirements in the organization. It enlightens the concept of medical devices' product realization. It covers all elements of product realization such as quality planning, customer related processes, design and development, purchasing and production etc.

Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

In this module, Clause - 8 of the ISO 13485:2016 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 8, Clause - 8.5 is on improvement which paves out ways for the organization to improve its system, products, and processes through the framework of corrective and preventive actions.

ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

In this free online course learn about the requirements of Quality Management Systems for Medical Device organizations and its regulatory aspects.

ISO 13485:2016 - Quality Management Systems for Medical Devices

This free online ISO 13485 certification training course will teach you about quality management systems for medical devices. You will study the ISO 13485:2016 standard, learn how it was developed, and look into the practical steps to company certification on ISO 13485. You will cover the types of available personal certifications and look closely at standard terminologies related to stakeholders, product, QMS, Risk and Sterilization, and more!

Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

In this module, you will be introduced to the roles, required skills and the qualification of the lead auditor with their importance in the different sectors. We cover the challenges and the principles of auditing before delving into managing an audit program and assessing the competence and evaluation of auditors.

ISO 19011 Lead Auditor - Course Assessment

Learn how to set up an effective organisational auditing management system in this free online quality assurance course.

ISO 19011 Lead Auditor

ISO 19011:2018 is an international standard that guides the establishment of auditing management systems for organisations. This course provides an in-depth understanding of the role of a lead auditor and explains how they implement auditing principles to create robust auditing systems. We show you how to manage an audit programme to ensure organisational compliance and boost efficiency by determining the competence and credibility of auditors.

Introduction to OSHA 10 Certificate Program

Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

The Fundamentals of the OSHA 10 module summarize OSHA's basic safety regulations, focusing on identifying and preventing workplace hazards. Participants will learn about OSHA's role, key safety standards, and the rights and responsibilities of employers and employees, equipping them to contribute to a safer work environment.

Fundamentals of OSHA 10 Program for Industries - Course Assessment

This free online course teaches you the basics of Workplace Safety and the OSHA for ensuring compliance.

Fundamentals of OSHA 10 Hours Program for Industries

The OSHA 10-Hour Program is a fundamental safety training course designed by the Occupational Safety and Health Administration (OSHA) to promote workplace safety and health. It is intended for entry-level workers in construction, general industry, and maritime sectors. The course covers essential topics such as hazard identification, prevention, and control, focusing on recognizing and mitigating common workplace hazards.