Learning Outcomes

Introduction to Conflict Management

Conflict Resolution Process

Conflict Management Techniques

Lesson Summary

In this module, you will be introduced to the fundamentals of conflict resolution, and you will learn how to build mutual understanding and handle emotions. Discover various techniques for effectively handling individual and group conflicts, and boosting self-awareness.

Conflict Management and Resolution - Course Assessment

Learn how to find peaceful solutions that create a healthy workplace culture in this free online mediation course.

Conflict Management and Resolution

Conflicts are a normal occurrence in all human interactions and are bound to break out in workplaces and homes. However, if not effectively managed and resolved, conflicts can lead to broken relationships and toxic work environments. This conflict management course provides best practices for resolving disagreements and lays out the various approaches that can be applied to defuse tensions and ensure smooth and amicable solutions to conflict.

Understanding the Nature of Conflict

Communication in Conflict Management

Transitional Justice, ADR and IHL

In this module, you will learn the root causes of conflict, the different types of conflict and approaches to conflict management to prevent conflict from escalating. We discuss win-win strategies for resolving conflict to prioritise mutual respect and shared goals before looking at negotiations and mediation.

Conflict Management: Resolving Conflicts With Confidence - Assessment

Learn how to identify the root causes of conflict and resolve it constructively in this free online training course.

Conflict Management: Resolving Conflicts With Confidence

Conflict is unavoidable and a healthy part of human interactions. This free online course will provide essential skills and strategies for managing and resolving conflicts in workplaces, teams, and personal relationships. We explore the causes of conflict, communication techniques, negotiation strategies, and Alternative Dispute Resolution (ADR) to facilitate discussions and implement solutions that promote understanding and positive outcomes.

Course Introduction

Disagreement Is Natural and Necessary

How Values, Experiences, and Biases Shape Viewpoints

The clauses of ISO 26000 provide a structured framework for understanding and implementing social responsibility in organizations. This module covers the key clauses, including Scope, Terms and Definitions, Understanding Social Responsibility, Principles of Social Responsibility, recognizing and Engaging Stakeholders.

The Difference Between Debate, Discussion, and Dialogue

Active Listening and Empathy

Real-World Examples of Companies With Poor Communication

Managing Emotions in Conflict

The implementation of ISO 26000 involves integrating social responsibility principles into an organization’s policies, strategies, and daily operations. This module covers key steps such as conducting a social responsibility gap analysis, developing action plans, integrating responsible practices across departments, and measuring progress.

Mastering Conflict Resolution and Communication - Assessment

Learn effective conflict resolution strategies and techniques for better communication in this free online course.

Mastering Conflict Resolution and Communication

This course will provide you with an in-depth understanding and knowledge of how to deal with conflicts and resolve them effectively. We cover practical steps for listening and communicating effectively in professional spaces. By the end of this course, you will have learned to control your emotions, understand your feelings, communicate effectively, and enhance your relationships with others at work as well as in your personal life.

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